The Fredösphere

While on hold with [a certain large telecommunications company] this morning, they played a Muzak version of the Genesis classic "Home By The Sea".  I've highlighted the relevant parts of the lyrics that deal with customer service:

Creeping up the blind side, shinning up the wall
Stealing thru the dark of night
Climbing thru a window, stepping to the floor
Checking to the left and the right
Picking up the pieces, putting them away
Something doesn't feel quite right

Help me someone, let me out of here
Then out of the dark was suddenly heard
Welcome to the home by the sea

Coming out the woodwork, thru the open door
Pushing from above and below
Shadows but no substance, in the shape of men
Round and down and sideways they go
Adrift without direction, eyes that hold despair
Then as one they sigh and they moan

Help us someone, let us out of here
Living here so long undisturbed
Dreaming of the time we were free
So many years ago
Before the time when we first heard
Welcome to the home by the sea

Sit down sit down
Sit down sit down sit down
As we relive our lives in what we tell you
[...]